Webex Contact Center Standard Named Agent
A-CJP-CNSN
Subscription
· spark flex plan Series
Can the Webex Contact Center Standard Named Agent still be purchased or renewed?
For now. Coverage under the Webex Contact Center Standard Named Agent ends on 2028-07-31. Budget the successor SKU at next renewal. See Cisco's lifecycle bulletin.
When does Webex Contact Center Standard Named Agent coverage end?
Entitlement coverage under the Webex Contact Center Standard Named Agent ends on 2028-07-31.
What is the successor to the Webex Contact Center Standard Named Agent?
Cisco has not published a successor SKU for the Webex Contact Center Standard Named Agent.
Webex Contact Center Standard Named Agent Ordering and Coverage
A-CJP-CNSN is a Cisco subscription SKU sold against the spark flex plan series. License and subscription SKUs follow an ordering lifecycle, not a hardware support window: past end of sale they cannot be bought or renewed, and coverage stops at the final support date. Cisco has announced that the Webex Contact Center Standard Named Agent will reach end of sale on . Vendor support will continue until .
Lifecycle Milestones
| Lifecycle notice published | 8mo ago | |
|---|---|---|
| End of sale | 2mo ago | |
| End of software maintenance | in 10mo | |
| Last date of support | in 1y 10mo |
Webex Contact Center Standard Named Agent