Webex Contact Center Concurrent Premium Agent Entitlement
A-CJP-ACP-AGT-ENT
Software License
· spark flex plan Series
Can the Webex Contact Center Concurrent Premium Agent Entitlement still be purchased or renewed?
No. Sales ended on 2022-11-23 and coverage under this SKU ran through 2025-11-30. There is nothing left to renew. See Cisco's lifecycle bulletin.
When does Webex Contact Center Concurrent Premium Agent Entitlement coverage end?
Entitlement coverage under the Webex Contact Center Concurrent Premium Agent Entitlement ends on 2025-11-30.
What is the successor to the Webex Contact Center Concurrent Premium Agent Entitlement?
Cisco has not published a successor SKU for the Webex Contact Center Concurrent Premium Agent Entitlement.
Webex Contact Center Concurrent Premium Agent Entitlement Ordering and Coverage
A-CJP-ACP-AGT-ENT is a Cisco software license SKU sold against the spark flex plan series. License and subscription SKUs follow an ordering lifecycle, not a hardware support window: past end of sale they cannot be bought or renewed, and coverage stops at the final support date. This product has reached end of life as of , meaning Cisco no longer provides technical support, software updates, or hardware replacement for this product. It was last available for purchase on . Organizations still running the Webex Contact Center Concurrent Premium Agent Entitlement should plan a migration .
Lifecycle Milestones
| Lifecycle notice published | 4y 4mo ago | |
|---|---|---|
| End of sale | 3y 10mo ago | |
| Last date of support | 10mo ago |
Webex Contact Center Concurrent Premium Agent Entitlement