A-CC-NWFM-ENT
Announced in: Workforce Management Named Agent Entitlement
Subscription
· spark flex plan Series
Can the Workforce Management Named Agent Entitlement still be purchased or renewed?
For now. Coverage under the Workforce Management Named Agent Entitlement ends on 2028-07-31. Budget the successor SKU at next renewal. See Cisco's lifecycle bulletin.
When does Workforce Management Named Agent Entitlement coverage end?
Entitlement coverage under the Workforce Management Named Agent Entitlement ends on 2028-07-31.
What is the successor to the Workforce Management Named Agent Entitlement?
Cisco has not published a successor SKU for the Workforce Management Named Agent Entitlement.
A-CC-NWFM-ENT Ordering and Coverage
A-CC-NWFM-ENT is a Cisco subscription SKU sold against the spark flex plan series. License and subscription SKUs follow an ordering lifecycle, not a hardware support window: past end of sale they cannot be bought or renewed, and coverage stops at the final support date. Cisco has announced that the A-CC-NWFM-ENT will reach end of sale on . Vendor support will continue until .
Lifecycle Milestones
| Lifecycle notice published | 8mo ago | |
|---|---|---|
| End of sale | 2mo ago | |
| End of software maintenance | in 10mo | |
| Last date of support | in 1y 10mo |
Workforce Management Named Agent Entitlement