Call Recording with WFO Entitlement
A-CC-CR-M-ENT
Software License
· spark flex plan Series
Can the Call Recording with WFO Entitlement still be purchased or renewed?
For now. Coverage under the Call Recording with WFO Entitlement ends on 2028-07-31. Budget the successor SKU at next renewal. See Cisco's lifecycle bulletin.
When does Call Recording with WFO Entitlement coverage end?
Entitlement coverage under the Call Recording with WFO Entitlement ends on 2028-07-31.
What is the successor to the Call Recording with WFO Entitlement?
Cisco has not published a successor SKU for the Call Recording with WFO Entitlement.
Call Recording with WFO Entitlement Ordering and Coverage
A-CC-CR-M-ENT is a Cisco software license SKU sold against the spark flex plan series. License and subscription SKUs follow an ordering lifecycle, not a hardware support window: past end of sale they cannot be bought or renewed, and coverage stops at the final support date. Cisco has announced that the Call Recording with WFO Entitlement will reach end of sale on . Vendor support will continue until .
Lifecycle Milestones
| Lifecycle notice published | 8mo ago | |
|---|---|---|
| End of sale | 2mo ago | |
| End of software maintenance | in 10mo | |
| Last date of support | in 1y 10mo |
Call Recording with WFO Entitlement